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Mobile Seva

Why Mobile Seva?

Considering the huge penetration of mobile phones in the country especially in the rural areas, it has become imperative to offer government services over mobile-devices to ensure that the vision of the National e-Governance Plan (NeGP) to provide government services to citizens near their doorsteps becomes a reality.

Mobiles can become the most common access devices for government services provided through the national e-Governance exchange middleware comprising National e-Governance Services Delivery Gateway (NSDG), State e-Governance Services Delivery Gateway (SSDG) and various domain gateways, e.g. Passport Gateway, MCA21 Gateway, etc. The current architecture of NSDG/SSDG or the domain gateways should be supplemented with a framework for mobile governance.

A separate infrastructure for Mobile Seva is required as:

  • Seamless integration with backend department needs to be ensured through existing NSDG/SSDG eGov exchange infrastructure.
  • Common interface needs to be provided for various mobile based services, e.g., Short Message Service (SMS), USSD (Unstructured Supplementary Service Data), IVRS (Interactive Voice Response System), CBS (Cell Broadcasting Service), LBS (Location Based Services), mobile applications, etc.
  • There is a need to generate as well as render the contents for delivering services on the mobile platform as mobile devices present a constrained environment.