Interactive Voice Response System (IVRS) is an example of a computer-telephone integration (CTI). The most common way for a phone to communicate with a computer is through the tones generated by each key on the telephone keypad. These are known as dual-tone multi-frequency (DTMF) signals.

OBD
	Get citizen Response Trusted reach		Bulk call Management Call hundreds at a time Auto Redial/Retry Mechanism
	Multi Lingual User Friendly service portal integration No separate infrastructure required
	Call through Secured Gateway Call on government rates

Push Outbound Call :

An Automated Inbound IVR dialer department will originate pre-recorded voice call to citizen

Missed Call :

When citizen gives a miss call on the number, after miss call the Department can give an auto response SMS, a voice alert, an IVR menu and Survey forms etc.

Auto response SMS to Citizen Auto response Voice Alert Auto response IVR Menu Auto response Survey Forms

Multi lingual support in response No code integration No separate infrastructure required

Menu Driven Pull Call :

Citizen can also request for specific information through our IVRS services. Citizen can avail this service by calling our IVRS number 166/ 022-26209367.

IVRS number 166/ 022-26209367 Easy Integration Better citizen reach

Convenient calling Real time Analysis