The Mobile Seva Chatbot, based on artificial intelligence and machine learning, allows organizations to create their own virtual assistants to automate discussions with clients. The framework supports multilingual voice and text chat and is simple to integrate with any Automatic Speech Recognition (ASR) platform. The system's intelligent dialogue flow enables it to automatically learn based on user feedback.
It is simple to integrate the framework with any messaging app, website, API, or online service. Key features include Live Chat support, multiple session handling, support for other messaging channels, API integration, an interactive conversational interface, rich text functionality (with redirection to external webpages), an analytics dashboard, and voice support for the visually challenged.