Interactive Voice Response System (IVRS)

IVRS is an example of a computer-telephone integration (CTI). The most common way for a phone to communicate with a computer is through the tones generated by each key on the telephone keypad. These are known as dual-tone multi-frequency (DTMF) signals. A computer needs special hardware called a telephony board or telephony card to understand the DTMF signals produced by a phone. A simple IVR system only requires a computer hooked up to a phone line through a telephony board and some IVR software. The IVR software allows pre-recording of greetings and menu options that a caller can select using his telephone keypad. More advanced IVR systems include speech-recognition software that allows a caller to communicate with a computer using simple voice commands. Speech recognition software has become sophisticated enough to understand names and long strings of numbers.In the context of mobile governance, the IVRS application is intended to serve the C2G and G2C services within the e-governance domain. Through IVRS based services, status enquiries for a large number of services can be automated and the requisite information provided to the service seekers without causing undue overheads on the e-governance infrastructure.

 Users can dial 166 to access government services. Currently 166 is operational only on TATA, MTNL, Aircel, Videocon and MTS Teleservices. Subscribers from other operators can call 02226209367 / 02267870166 to access government services through our Interactive Voice Response System (IVRS) system.