IVRS is an example of a computer-telephone integration (CTI). The
most common way for a phone to communicate with a computer is through
the tones generated by each key on the telephone keypad. These are
known as dual-tone multi-frequency (DTMF) signals. A computer needs
special hardware called a telephony board or telephony card to
understand the DTMF signals produced by a phone. A simple IVR system
only requires a computer hooked up to a phone line through a
telephony board and some IVR software. The IVR software allows
pre-recording of greetings and menu options that a caller can select
using his telephone keypad. More advanced IVR systems include
speech-recognition software that allows a caller to communicate with
a computer using simple voice commands. Speech recognition software
has become sophisticated enough to understand names and long strings
of numbers.In the context of mobile governance, the IVRS application
is intended to serve the C2G and G2C services within the e-governance
domain. Through IVRS based services, status enquiries for a large
number of services can be automated and the requisite information
provided to the service seekers without causing undue overheads on
the e-governance infrastructure.
Users can dial 166 to access government services.
Currently 166 is operational only on TATA, MTNL, Aircel, Videocon and
MTS Teleservices. Subscribers from other operators can call
02226209367 / 02267870166 to access government services through our
Interactive Voice Response System (IVRS) system.