Interactive Voice Response System (IVRS) is an example of a computer-telephone integration (CTI). The most common way for a phone to communicate with a computer is through the tones generated by each key on the telephone keypad. These are known as dual-tone multi-frequency (DTMF) signals.

  • Get citizen Response
  • Trusted reach
  • Bulk call Management
  • Call hundreds at a time
  • Auto Redial/Retry Mechanism
  • Multi Lingual
  • User Friendly service portal integration
  • No separate infrastructure required
  • Call through Secured Gateway
  • Call on government rates

Push OutBound call

An Automated Inbound IVR dialer department will originate pre-recorded voice call to citizen

Missed call

When citizen gives a miss call on the number, after miss call the Department can give an auto response SMS, a voice alert, an IVR menu and Survey forms etc

  • Auto response SMS to Citizen
  • Auto response Voice Alert
  • Auto response IVR Menu
  • Auto response Survey Forms
  • Multi lingual support in response
  • No code integration
  • No separate infrastructure required


Citizen can also request for specific information through our IVRS services. Citizen can avail this service by calling our IVRS number 166/ 022-26209367.

  • IVRS number 166/ 022-26209367
  • Easy Integration
  • Better citizen reach
  • Convenient calling
  • Real time Analysis